MERCHANDISE RETURN PROCEDURE

Please download the RMA form or call Macase Technical Support at 770-840-8840 to obtain a Return Merchandise Authorization (RMA) Number. RMA numbers will be issued by telephone, fax or e-mail. RMA numbers will be void if merchandise is not received by Macase within 15 days from the date the RMA number is issued. Any merchandise returned to Macase without an RMA number will be refused. The following information must be provided when requesting an RMA number:

- Original Invoice copy with date and Invoice number.
- Macase item number and product serial number.
- Detailed reason for return.

Macase reserves the right to return any product unrepaired and without notification should the BUYER ship a product to Macase without original parts installed or sold by the manufacturer.

Requirements for RMA processing:

- Ship defective product(s) to Macase with freight prepaid.
- A copy of original invoice showing the item and its serial number circled.
- A copy of the Quality Control Checklist for systems.
- A detailed note describing all problems.
- RMA Number clearly marked on mailing label, or on shipping box.
- All returned products must be packed in the original packaging and be complete or the warranty may be void.

Non-compliance with the above requirements may void Macase's warranty as it applies to the items returned to Macase OR delay RMA processing and will therefore be subjected to the service charges detailed below.RETURN FOR CREDIT

The return of special order items will be handled in accordance with the manufacturers' warranties and return policies.

*Please note* Special order products or special sale products and customized products are non-refundable.

Returned merchandise for credit OR otherwise in accordance with Macase's RMA policies, will not be accepted unless it is unused and packed in the original container with complete parts, manuals, and accessories, and must be received in reasonable condition after shipping.

Defective items returned to Macase after 30 days from the invoice date, but within Macase 's applicable warranty period, will be processed in accordance with Macase's general RMA procedures herein described.DAMAGED ON ARRIVAL (DOA)SERVICE CHARGES

- Product(s) returned without defects - $20.00 per item or $75.00
- per system plus $15.00 handling fee and freight plus COD charges.
- Product(s) outside of Macase's Warranty - $15.00 per item plus freight and COD charges.
- Refused Shipment - $15.00 handling fee plus freight and COD charges.

- Non-Macase warranty service will be subject to a minimum of 1 (one) hour at Macase's current hourly labor rate. Macase reserves the right to refuse servicing any non-warranty work or non-Macase products. - For all DOA products, the BUYER is required to call for an RMA number within 7 days of the receipt date.

LEAD TIME OF SERVICE - All replacements are subject to stock availability and are generally processed within 72 hours of receipt. All shipments returned to the BUYER will be by UPS Ground. The BUYER is responsible for the difference in freight charges if the shipping instructions require express delivery. - All sales returns must be processed through Macase Technical Support or RMA Departments. An RMA number will be issued for all credit returns. To receive credit, product(s) must be returned within 30 days from the invoice date. A minimum restocking fee of 15% of the total invoice price will be charged for all merchandise returned.